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What is MediaFind5 and The Wright Memories? What's the Difference? MediaFind5 and The Wright Memories are a part of the same website that provides 2 services. MediaFind5 focuses on media (recordings, video editing, hard to find movies/shows), while The Wright Memories provides printing and engraving services. Why can I access The Wright Memories, but not MediaFind5 Club? The Wright Memories is open to everyone to purchase items at anytime. MediaFind5 does have restricted access during certain seasons of the year. Access is free, but before giving buyers full access to our site, we what to make sure they understand and confirm that they know what they are buying and what to expect. How long does it take to ship orders? Order processing is approximately 5 - 10 business days AFTER the order date. It varies based on what's in you order and events such as sales. During sales time and the holiday season, shipping takes longer due to the numerous amounts of orders that come in, so please be patient and understand that shipping is in high volume during sales Can I track my purchases? When purchasing from this site tracking is always provided for orders. If an order is split in 2 or a replacement is sent, those shipments may not include tracking. Can I get an update on my order status? Please be sure you've followed all these steps before involving support from us to find out where your order is: First, check the information provided in your order confirmation email and the FAQ page informing you of how long it takes to process orders. Be sure to base everything on that information, not your assumption of how long it would take. Please wait if it's is still within the suggested time frame. Second, have you checked your order status? Instructions on how to access your account information and order status can be found on the How To page. The link can be found at the top of the FAQ page. (**If you look up the order status and the status says complete, please note, that means the PAYMENT is complete, NOT THE ORDER.) Third, check to see if you received and email from stamps.com or shipstation. Sometimes these emails get redirected to your junk mail, so check both your inbox and junk mail folder between the current date back to the date you made the order to see if you received one. If you've tried all three and it's been MORE THAN 10 BUSINESS days, feel free to contact us and provide your order number to find out what's going on with your order. Please keep in mind orders take longer to process around sales and holiday times. My tracking number isn't working. What should I do? If a tracking number has been sent to you, but the post office says it doesn't exist or the online status says says "not found", please review the following information before bringing the concern to Mediafind5's attention. If it's a business day, please make sure 24-48 hours has passed, from the time the tracking number was sent. If it's a weekend, please wait 72 hours before reporting anything. Usually, tracking numbers update online between 9pm and 10pm EST the same day they are shipping. There are certain circumstances where the local post office does not update it electronically, but they'll send it downtown and have the downtown postal service handle the tracking activation. If a package is international, tracking will show that the package has been shipped out, but might not show any updates once it's left New York. If this is the case, you can try looking up the tracking through your country's postal service provider to get further updates. Shipment times vary based on location. If a significant amount of time has passed and you still haven't received your order, feel free to contact us and let us know the situation. What payment methods are accepted? We accept all major credit or debit card payments (visa, mastercard, etc.) and PayPal. Orders can not be shipped until payments are made. NO EXCEPTIONS. If you start a PayPal payment and the payment process is incomplete, feel free to contact us and we can resend the invoice. Incomplete payments will be put on backorder until the Payment goes through. An email notification will be sent. If the payment is not made within 2 weeks, the order will be cancelled. ***As of March 2020, we no longer accept checks or money orders. I have a question regarding the MediaFind5 Content For more information on MediaFind5 regarding DVD cases, sources, and quality, please view the MF5 FAQ page - https://mediafind5.com/faq_page Order Cancellation Policy Buyers can cancel orders if, and only if the order has not been shipped out yet. Please contact us as soon as possible to to see if your order is still able to be cancelled. If you've paid electronically, your order will be refunded. Please note, sometimes refunds can take 3-5 business days. Please allow that time to pass an take holidays into consideration during that process. If it's been 2 weeks or more and you still have not received your refund, then feel free to contact us through the site or by email What is the policy for returns / refunds? If you are unsatisfied with your product, we are willing to negotiate a solution to compensate for your purchase. We do NOT accept returns/exchanges. We will cover the replacement if the seller is at fault or if it is a situation out of the buyer's control (damaged or nonfunctioning item).
Please start by filling out a replacement form. The link to the replacement form can be found at the bottom of any page on the site.
We will replace it, if it is reported within 30 days of DELIVERY. You will be asked to provide a valid reason for your request so that we can improve our products. This form is only valid for issues caused prior to delivery. Problems caused after delivery are no longer the responsibility of the seller, which is the reason for the 30-day limit. If your form exceeds the 30-day limit or your reason for a replacement is not considered valid, it can potentially be rejected. In certain situations, buyers will be asked to return the damaged/defective item. **[If a replacement is due to an error caused by the buyer (ex. item purchased twice, wrong item selected, wrong address, failure to cancel an order prior to a shipment, or any other incorrect information provided by the buyer) then the request will be rejected.
Send back an item without us requesting that it be returned, is against the return policy. We do NOT cover return shipping if it's sent back without us requesting it.
If you report physical damage on an item, a picture is required as proof of damage. Any attempts scam or manipulate the system to get free items will result in your account being blocked. In addition, we will report you to the bank so that your credit/debit account will have you labeled as a fraudulent/risky buyer so other sellers are aware.
For more detail on replacements for the MediaFind5 items, please refer to this link - https://mediafind5.com/faq_page#10 International Order Policy ATTN International Buyers: All international orders are shipped via United States Postal Service (USPS) unless otherwise stated. Tracking information is provided; however, USPS tracking is only available while the package is within the United States. Once a shipment reaches a U.S. export facility (commonly showing a final scan in NY or NJ), this indicates the package has left the USA. A lack of updates after this point does not mean the package is lost—it means tracking responsibility has transferred to the destination country’s postal system. International shipments commonly take several days to several weeks to clear customs before delivery. Buyers are responsible for monitoring their shipment after it leaves the USA by contacting their local postal service or customs office directly and providing the tracking number (not the order number or transaction number). In many cases, a new tracking number is assigned by the destination country’s carrier once the package enters their system. Buyers are solely responsible for all applicable taxes, duties, tariffs, or customs fees required by their country. We do not calculate, collect, or reimburse customs fees, and failure or refusal to pay required duties will not qualify an order for refund. Delays caused by customs processing, inspections, or unpaid duties are outside of our control and do not constitute grounds for cancellation or refund. If there have been no tracking updates for 30 days after the package leaves the USA, and the buyer has contacted their local customs office using the tracking number, we may review alternative options at that time. Undelivered international orders are not eligible for refund unless the shipment was registered/insured at the time of purchase. Registered shipping includes insurance and extended tracking coverage; buyers who wish to secure their shipment must request and pay for registered shipping prior to processing. If a package is refused, abandoned, or seized by customs for any reason and is not returned to us, no refund will be issued. If a package is returned to us for reasons outside the buyer’s control, a refund may be considered for the item cost only and will not include shipping fees. What is the policy for discounts and sales? Whenever there is a sale, buyer must type in the discount code during checkout to get there savings. Only one code can be used at a time. (e.g. rewards points codes cannot be used while using a sale code). During events, discount codes cannot be requested via email. If you're having trouble using a code, we'll be happy to help, but we cannot give out codes, especially when access to the code requires participation. Sometimes, discounts do not apply to items that are already on sale (i.e. Bargain Bin). Free shipping sales only apply to US buyers, but me may provide an alternative discount for international buyers. Buyer must make a minimum purchase of $10 for a sale code to activate (unless another amount is listed). If a buyer makes a purchase and the order gets shipped out, the buyer can no longer add or make changes to that order number (ex. you can not add a code or add more movies after shipment. You must create a new order if you want to add additions) Orders that are purchased using discount codes can NOT be adjusted because adjustments automatically deactivate the code, causing your total to become full price. We cannot add discount codes for buyers. If you've submitted and order and want to add a sales or rewards code, you have to cancel the order and reorder it using the code. If an order is too far in the process (e.i. package or shipped) the order cannot be cancelled for this. Orders take longer to process during sales. Due to the high volume of orders and inventory, the processing time could potentially double. To get orders out quicker, we ship sales orders as media mail to eliminate the weighing process during packing. Rewards points are not earned for orders purchased using a discount code. Discount codes cannot be used to purchase egift cards. Although the site allows you to go through the checkout process, a code for the egift card will not generate if a code is used to purchase it. To make it fair for all buyers, sales dates are not released in advance if a buyer emails and request that information. If you want to know when a sale starts, sign up to get email notification so that you don't miss any. What happens if I miss a sale? If you miss the deadline of a sale, we do NOT extend or reactive the sale. All sales opportunities are on time limits and they expire. We have at least one sale per month, so there will be plenty of sales in the future. If you want to know when a sale starts, sign up to get email notifications or join our Facebook group so that you don't miss any. What is the email Response timing? We do our best to reply to emails as soon as possible. But please understand, our first priority is getting everyone's orders shipped before postal hours end. Repeatedly sending the same message will NOT result in a quicker response. Please allow 24 hours for a chance to respond and please be respectful of weekends so that workers can have a break. How do I see my order history/status? To see your order history, do the following steps: 1. Log onto mediafind.com. 2. At the top, click "My Account" 3. Click "click here to go to your account" 4. Next click the tab that says "order" and it will show you your order history. If the status says "In Progress" then your order is in the process of being logged in our machines so the items ordered can be added to the queue. If the status says "complete" then your payment process has been completed and your order has successfully been added to the queue for our machines to create. (It does NOT mean your order is packed up and ready to go out. Sometimes during the packing process we discover adjustments that need to be made so it's not considered complete until you receive your shipping email) If the status says "shipped", that means your order is complete and you can click "view" for that order and find the track information at the bottom of the page or fine the tracking email sent to your email. I have more than one order. Can I combine my shipments? Orders may be combined at our discretion; however, combined shipping cannot be guaranteed.
Orders are processed individually and may be handled by different team members or at different stages of fulfillment. For this reason, we reserve the right to ship orders together or separately, regardless of whether they were placed by the same buyer.
Important shipping notes:
Shipping charges are calculated at checkout and are not subject to adjustment or refund, even if orders are combined.
Buyers cannot request or dictate how orders are packaged or shipped after checkout.
Placing separate orders does not entitle buyers to combined shipping or reduced shipping costs.
If you want your items shipped together
To ensure items ship together and under one shipping charge, all items must be placed in a single order at checkout.
If multiple orders were placed by mistake, please contact us before processing begins so we can cancel the orders and allow you to reorder them together. Buyers cannot cancel orders themselves, but once canceled, items can be easily reordered from your order history. When will my order ship out? When will my order arrive? Policy Effective April 2019: We are unable to answer emails asking where is my order or how long will it take for my order to arrive. Timing and status varies based on the items ordered. Please use the online tools provided for you to check your order status along with the tracking information. You can also use the tracking information emailed to you from shipstation.com. If you have not received tracking information after 14 days or the order status says "in progress" for 14+ days from the date of modification (not from the day the order was made), then you can email us requesting a tracking information or information on the cause of the delay. For international orders, we are never able to provide time estimate because we do not have access to tracking once it leaves the USA, unless you register you package. Register shipments, allow buyers to be able to track it inside and outside of the USA, along with having a faster shipping process. Do I need to create an account before purchasing? Yes, you need to create an account before making a purchase. Our site does not allow guest checkouts. I keep getting the error message "Email address is not valid or is already in use" This means you've started to create a profile. If you've purchase from the site before, an account is automatically created. If you started to create an account, but it was left incomplete, that would make it inaccessible because it doesn't have a password assigned to it yet. This typically happens when you check out for the first time, but your check out is unsuccessful. The recomended thing to do is to create a profile BEFORE your first checkout. However, if you end up in this situation and want to use a specific email address, please contact us by email to assign a password to the incomplete profile. There are a bunch of items in my cart that I'm not ready to purchase. What do I do? We do not have access to what's in a buyer cart. Only a buyer can clear their cart. We can only view orders that are paid for. If you want to get rid of items, you must individually "x" them off the list. If you want to purchase the items at another time, you can add them to your wishlist. How do I add items to a list to purchase later? If you click on a product, it will show an "add to wishlist" button below any product descriptions. You can access this list by logging into your account, going to the account information, and viewing the "wishlist" tab. What are your business hours, holiday, and weekend policies? You're welcome to place an order any day of the week, but please note that our team operates during standard business hours: Monday–Friday, 9 AM to 5 PM Eastern Time (EST).
Processing & Shipping:
Orders are typically processed and shipped during business hours only. We do not process, ship, or respond to emails on weekends or holidays. Any messages received outside of business hours will be addressed once the next business day begins.
Midday Hours:
Please be aware that 12 PM–1 PM EST is our peak packing window, as we prioritize getting orders out before our daily mail pickup. During this time, our availability for email or message responses may be limited.
Evenings & Weekends:
We do not work late evenings or weekends, so any questions sent during those times will receive a reply during our next operating window. However, during major sales or promotional events, we may extend our hours to help ensure a smooth experience for all customers.
Need Help After Hours?
Our Facebook Group serves as a helpful community where many buyers share insights and answer questions. If our team is unavailable, feel free to post your question there—someone may be able to assist you in the meantime!
Thanks for your understanding and support! |
